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  • How do I use my Novity products?
    Here is a step-by-step process of how to use your custom Reach! Take your Tap product out of the package Unlock your smartphone Tap and hold your Reach on the back of your device Click the NFC notification Engage! NOTE Make sure to check that your smartphone is on the compatible list. The NFC scan zones are different on Androids and iPhones, check out our FAQ on where to scan yours. Your phone is always "searching" for NFC tags, but if you haven't scanned one in an extended amount of time, it could take a few seconds for your phone to recognize the Reach.
  • Should we put these on every seat?
    Almost all of our clients put their Novity products on every chair in their auditoriums for the following two reasons: We want to avoid the awkwardness of reaching across the person next to them. Having Novity products on every other chair is now another variable for our volunteers or staff to think about when moving chairs in our auditorium.
  • What smartphones are compatible with Reach?
    Practically any phone that has been made since 2017 will work with our products! Some Androids require the user to turn on "NFC" in settings. Don't let the worry of 1 or 2 people in your congregation not being able to tap make you miss out on engaging with dozens more than you normally would on a typical Sunday!
  • Scanning on iPhone vs. Android
  • Do Novity products require batteries? How long do they last?
    Novity products do not require batteries! Our products can be tapped up to 100 million times with no problems. In fact, we're so confident in the quality that we offer a lifetime guarantee where we will replace any products if they stop working (as long as they're not physically damaged of course)!
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